What happens if my order is marked as ‘Delivered’, but I don’t have my package?

We 100% guarantee your shipment if it is lost or stolen in transit.  If your tracking number says that the package has been delivered, but you have not received anything, please contact us first. DO NOT CONTACT CANADA POST. We will open an investigation with Canada Post, and once the package is found to be lost [...]

What happens if my order is marked as ‘Delivered’, but I don’t have my package?2019-08-02T13:22:35-07:00

What if my order is taking longer than expected to arrive?

If you are having any problems with the delivery of your product, please contact our customer service department. They are available to help 7 days a week from 7-7 Pacific time. As the sender, we are privy to more information than you, the receiver, so please allow us to take care of dealing with Canada [...]

What if my order is taking longer than expected to arrive?2019-08-02T13:23:25-07:00

How much is shipping?

All orders that total over $99 after coupon codes have been applied, but before taxes are added, receive free Xpress Post shipping. Any orders under $99 are a flat rate Express Post shipping fee of $15 to anywhere in the country.

How much is shipping?2021-10-28T15:55:02-07:00

How will my order be shipped?

All orders are shipped in discreet packaging through Canada Post. We use Express Post which means you will get a unique tracking number that will allow you to view your package's location and progress.

How will my order be shipped?2019-07-26T18:28:29-07:00

Do you have lab tests for your products?

You bet we do! We can provide third party lab test results for all of the products we carry, so you know exactly what you're getting.  

Do you have lab tests for your products?2019-07-26T18:22:26-07:00

What is CBD?

CBD is the second most prominent chemical compound found in the cannabis plant. Medicinal benefits include, but are not restricted to: anti-inflammatory properties, analgesic, anti-convulsant, stress relief, pain management, and relief from symptoms related to neurological disorders.  CBD is non-psychoactive, which makes it great for treating those of you that are not interested in the [...]

What is CBD?2019-07-26T18:20:13-07:00

Do you charge tax on purchases?

Yes, we charge GST or HST on all purchases. The amount charged will depend on what the sales taxes are in your province.

Do you charge tax on purchases?2019-07-26T18:12:38-07:00

What is your return policy?

We do not accept returns. Due to the nature of the consumables we sell, and the expensive shipping costs, we can’t accept returns of any kind. However, we never want anyone to feel unhappy with our products, so if there is a quality issue with any of our products we can offer a refund depending [...]

What is your return policy?2019-12-20T14:21:18-08:00

Can I place larger orders than those listed on your site?

No, not at the moment. Our order limits are set to make shipping easy and inexpensive for those involved. If you are looking for wholesale options, please email us for a price list.

Can I place larger orders than those listed on your site?2019-08-02T13:25:06-07:00

Do you have compassionate pricing for medical patients?

At the moment we do not. We have priced most of our products well below our competitors prices, and if needed, you can always send us a message explaining your situation and we can usually work something out! We want to make this medicine accessible to everyone.

Do you have compassionate pricing for medical patients?2019-08-02T13:26:43-07:00

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