We 100% guarantee your shipment if it is lost or stolen in transit. 

If your tracking number says that the package has been delivered, but you have not received anything, please contact us first. DO NOT CONTACT CANADA POST.

We will open an investigation with Canada Post, and once the package is found to be lost by Canada Post, we are absolutely happy to send you a new order!

Please note that it is the customer’s responsibility to provide us with a complete address and a valid name. If your package is returned to us because of an incorrect address, we are happy to ship it back to you, but ask that you cover the $15 cost of shipping.

If any problems arise during the shipping of your order, please DO NOT contact Canada Post or open a support ticket with them. If you do this, we cannot guarantee your shipment anymore. Instead, please contact us our customer service department and we are more than happy to help you through this.